Melbourne, Australia

Enterprise Platform Architect & ServiceNow Architect

I design ServiceNow platforms, integrations, Event Management patterns, governance models and operating patterns that teams can build, run and support with confidence.

I am Venkata A, a ServiceNow Architect and Enterprise Platform Architect with 15+ years of experience across ServiceNow, IT Asset Management, Event Management, cloud platforms, integrations, data migration, platform governance and enterprise delivery.

I focus on practical architecture, secure integrations, clean data movement, event-driven operational visibility, governance controls, operational readiness and supportable platform design.

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How I Help

I help organisations simplify complex platform requirements, improve governance, strengthen integration and Event Management patterns, and build ServiceNow solutions that are easier to operate after go-live.

Why Organisations Hire Me

I combine architecture thinking with hands-on delivery experience across ServiceNow, ITAM, Event Management, cloud, data migration, integrations and platform governance.

  • Design secure and scalable ServiceNow platforms.
  • Improve ITAM, CMDB, Event Management, data migration and integration outcomes.
  • Establish platform governance, release controls and operating models.
  • Build reusable patterns for integrations, imports, event ingestion, alert processing, validation and production support.
  • Align stakeholders, architects, engineers and delivery teams around clear design decisions.

About

I am a ServiceNow Architect and Enterprise Platform Architect based in Melbourne.

My background combines architecture, hands-on engineering, ITAM domain knowledge, ServiceNow Event Management, enterprise integrations, cloud platforms, data migration, database systems and delivery leadership.

I have worked across banking, consulting, managed service and regulated delivery environments where governance, security, data quality, traceability and operational support are important.

I prefer practical architecture. The design must be clear enough for stakeholders to understand, detailed enough for engineers to build and structured enough for operations teams to support after go-live.

Architecture Philosophy

Good architecture should reduce ambiguity, make trade-offs visible and help teams make better delivery decisions.

My focus is designing solutions that organisations can operate, govern, support and scale.

  • Keep platform design supportable.
  • Use reusable patterns before one-off customisation.
  • Build governance into the delivery process.
  • Make data movement traceable.
  • Design integrations with logging, monitoring and clear ownership.
  • Design Event Management with clear event ingestion, alert correlation, deduplication, CMDB binding and incident creation patterns.
  • Treat UAT readiness, validation and production transition as part of the architecture.

Experience

ServiceNow, ITAM, Event Management and platform delivery

Feb 2026 - Present | Tata Consultancy Services, Melbourne / Sydney

ServiceNow Architect - Integration Specialist

Leading ServiceNow integration architecture and Event Management solution design for NSW Government and enterprise environments, with focus on scalable, secure and supportable platform design, integration governance, event ingestion, alert processing, CMDB alignment, UAT readiness, operational controls and production transition.

  • Designed SAP SuccessFactors myWorkZone to ServiceNow inbound integrations using Scripted REST APIs, Import Sets, Transform Maps and scheduled batch processing.
  • Built reusable integration patterns for Users, Departments, Positions, Locations, Cost Centres and Fund Centres, improving consistency across foundational data loads.
  • Designed ServiceNow Event Management solution patterns covering monitoring source onboarding, event ingestion, alert correlation, deduplication, CMDB mapping, incident creation, environment separation, UAT validation and production transition.
  • Prepared low-level design documentation for Event Management, including event rules, alert rules, severity mapping, message key strategy, CI mapping, authentication, integration approach and operational ownership.
  • Developed transaction logging and monitoring for high-volume integrations to improve traceability, supportability and audit readiness.
  • Managed DEV and UAT import and migration activities including bulk payload processing, update set migration, validation and defect resolution.
  • Worked with architects, delivery leads, monitoring teams, security stakeholders and client stakeholders to define integration governance, Event Management design controls and production transition steps.
Oct 2025 - Feb 2026 | Capgemini, Melbourne

ServiceNow Platform Architect - Platform Owner

Led design, configuration and governance of multi-tenant and dedicated ServiceNow MSP platforms across ANZ, including platform architecture, domain separation, release management, SOPs, customer workshops and engineering capability uplift.

  • Led design, configuration and governance of multi-tenant and dedicated ServiceNow MSP platforms across ANZ.
  • Owned platform architecture, domain separation strategy and lifecycle governance including upgrades, patching, release management and compliance.
  • Drove ServiceNow capability uplift across SAM, HAM, ITSM, ITOM and MSP operating models.
  • Partnered with business stakeholders, SDMs and pre-sales teams for solution design, customer workshops and proposals.
  • Established operating models, SOPs and platform governance frameworks.
  • Mentored engineering teams and improved delivery consistency.
Nov 2014 - Oct 2025 | ANZ, Melbourne

Engineering Chapter Lead

Led ServiceNow SAM Pro and HAM Pro solution design, ITAM platform uplift, asset lifecycle improvements, integrations and engineering capability across a large banking environment.

  • Delivered ServiceNow SAM Pro and HAM Pro capabilities across complex enterprise systems for 50K+ users.
  • Reduced software deployment time by up to 90% through bulk software distribution processes.
  • Integrated ServiceNow with Azure AD, SCCM, Intune, Nexthink, Ariba and Flexera FNMS.
  • Reduced manual reconciliation effort by 30% through improved asset, endpoint and procurement integrations.
  • Built software retirement and unauthorised software removal workflows to strengthen compliance and reduce audit risk.
  • Aligned ITAM solutions with CSDM and Technology Reference Model standards.
  • Mentored and led a global ITAM engineering team.
Earlier roles

Systems, Cloud, PeopleSoft and Database Engineering

  • ANZ Systems Analyst / Cloud Engineer, Nov 2014 - Oct 2018.
  • Hexaware Senior Software Engineer - Oracle PeopleSoft, Sep 2013 - Nov 2014.
  • Syntel Analyst Programmer / Database Administrator - Oracle PeopleSoft, Aug 2010 - Sep 2013.

Selected work

Architecture and delivery highlights

ServiceNow Event Management Architecture

Designed ServiceNow Event Management solution patterns covering monitoring source onboarding, event ingestion, alert processing, correlation, deduplication, CMDB mapping, incident creation, environment separation, UAT validation and production transition.

ServiceNow Integration Architecture

Designed secure inbound ServiceNow integration patterns using Scripted REST APIs, OAuth, staging tables, Import Sets, Transform Maps, scheduled processing, transaction logging and validation controls.

ServiceNow SAM/HAM and ITAM Platform

Designed and supported ServiceNow SAM Pro and HAM Pro capabilities across asset lifecycle, compliance, reconciliation, endpoint integrations and reporting for a 50K+ user enterprise environment.

Bulk Software Distribution

Introduced bulk software distribution processes that reduced software deployment time by up to 90% and improved software request consistency across the enterprise.

Data Migration and Import Governance

Managed large-scale import and migration activities across DEV and UAT, including bulk payload processing, update set migration, data validation and defect resolution.

Platform Governance and MSP Operating Model

Established ServiceNow platform governance patterns covering domain separation, release management, SOPs, upgrades, patching, compliance and engineering delivery consistency.

Employee Onboarding and Automation

Built self-service and automation capabilities across PeopleSoft, .NET services, Active Directory, Exchange and SQL Server to improve onboarding and operational efficiency.

Skills

Technical and architecture capability

ServiceNow

ITSM, SAM Pro, HAM Pro, ITOM, Event Management, Alert Management, CMDB, CSDM, Service Portal, Scoped Applications, Flow Designer, IntegrationHub

Event Management

Event ingestion, Alert correlation, Deduplication, Event rules, Alert rules, Message key strategy, Severity mapping, CMDB CI binding, Incident creation, Monitoring source onboarding, UAT validation, Production transition

Integration and Data

Scripted REST APIs, REST, SOAP, OAuth, SSO, Import Sets, Transform Maps, Staging Tables, JSON, Transaction Logging, Data Migration, Validation, Reconciliation

ITAM and Endpoint

Software Asset Management, Hardware Asset Management, SCCM, Intune, Jamf, Nexthink, Flexera FNMS, Ariba, Azure AD

Platform Governance

Domain Separation, Release Management, SOPs, Compliance, Platform Lifecycle, UAT Readiness, Production Transition, Operational Controls

Cloud and Data Platforms

Microsoft Azure, Google Cloud NLP, AutoML, SQL Server, SSIS, SSRS, Splunk, PeopleSoft

Leadership

Solution Design, Stakeholder Workshops, Technical Leadership, Mentoring, Delivery Governance, Architecture Documentation